Refund Policy

This Refund Policy describes eligibility, timelines, and processes for refunds and chargeback dispute handling.

  1. General approach. We aim to be fair while recognizing digital services involve time and delivery of intangible goods. Eligibility depends on service status, delivery, and the nature of the issue.
  2. Digital goods. Once a digital file is delivered or made available, refunds may be limited by platform rules. We may offer revisions, replacement delivery, or partial credits when appropriate.
  3. Before production. If you request cancellation before work begins, we may approve a full refund. We may ask for confirmation that no deliverables were accessed or received.
  4. After production starts. If work has started, refunds are typically pro-rated based on completed milestones. The preferred remedy is often revision within the original brief.
  5. Custom services. Custom beats and bespoke work are generally non-refundable once meaningful production has started. This is because the output is tailored and cannot be resold as-is.
  6. Non-exclusive items. If a delivered item matches the listing description, refunds are usually not available. If the file is materially defective, we will attempt correction or replacement.
  7. Exclusive purchases. Exclusive purchases may be refunded only before exclusivity is confirmed and recorded. Once exclusivity is applied, refunds are typically not possible.
  8. Corrupted files. If a delivered file is corrupted or cannot be opened, contact us with details. We will re-deliver a corrected file within a reasonable time before considering a refund.
  9. Wrong item. If you receive an item that materially differs from what was purchased, we will investigate and correct it. If correction is not possible, we may issue a refund.
  10. Duplicate charges. If you are charged twice for the same order due to processing issues, we will refund the duplicate amount after verification. Keep transaction references available to speed resolution.
  11. Turnaround delays. Delays may happen due to missing materials, late feedback, or revision expansion. Refunds for delays are considered only when a delay is solely our responsibility and significant.
  12. Quality concerns. If you are unhappy, we first offer reasonable revisions within scope and brief. Refunds are considered only after good-faith revision attempts.
  13. Request window. Refund requests should be made promptly after the issue is discovered. Waiting an extended period may reduce eligibility due to verification constraints.
  14. How to request. Send a request using the plain-text contact details shown below and include order reference and issue description. We may ask for supporting information to validate the claim.
  15. Refund method. Approved refunds are returned to the original payment method when possible. Processing timelines depend on payment providers and financial institutions.
  16. Partial refunds and credits. We may issue partial refunds when some service has been delivered. We may also offer store or service credit when a refund is not feasible.
  17. Chargeback handling. Chargebacks should be a last resort after attempting direct resolution. We may provide evidence of delivery and work logs to processors when disputes arise.
  18. Fraud and abuse. We may deny refunds for suspected fraud, policy abuse, or repeated bad-faith claims. Accounts may be restricted when abuse is detected.
  19. Discounts and promotions. Discounted purchases are refunded only up to the amount actually paid. Promotional bonuses are not redeemable for cash unless required by law.
  20. Policy updates. This Policy may be updated to reflect operational and platform rule changes. The posted version on the relevant page applies at the time of your request.
Note: This document is provided for general informational purposes and may require adaptation for your business model and jurisdiction. For strict compliance requirements, consult a qualified legal professional.
Contact information (plain text):
Email: audio@neotone-studio.com
Phone: +1 (970) 807-0989
Address: 3214 W Eisenhower Blvd, Loveland, CO 80537