Privacy Policy

This Privacy Policy explains how we collect, use, and protect information when you interact with our site and services.

  1. Scope and coverage. This Policy applies to information collected through our website, checkout flow, and service communications. It does not cover third-party platforms you may use to distribute or publish content.
  2. Information you provide. We may collect details you submit such as name, order notes, and project preferences. If you send reference files, they are used only for fulfillment and quality control.
  3. Order and payment data. We receive order identifiers, purchase totals, and fulfillment details needed to process transactions. Payment processing is handled by payment providers, and we do not store full card numbers.
  4. Account and authentication. If you create an account, we store basic login-related data to keep your access working. You are responsible for keeping credentials confidential and using strong passwords.
  5. Usage and device signals. We may collect device and browser signals to improve performance and security. This can include IP-derived region, language settings, and general interaction analytics.
  6. Cookies and similar technologies. Cookies may be used to maintain sessions, remember preferences, and measure site performance. You can restrict cookies in your browser, but some functionality may degrade.
  7. How we use information. We use data to fulfill orders, provide support, and maintain service reliability. We also use it to prevent fraud and investigate suspicious activity.
  8. Service communications. We may contact you with messages directly related to your order, revisions, or delivery instructions. Operational messages may be sent even if you opt out of promotional messaging.
  9. Marketing preferences. Promotional content is optional and can be declined where available. We avoid marketing that conflicts with your stated preferences when technically feasible.
  10. Sharing with service providers. We share limited data with providers who help operate the site, process payments, and deliver digital products. Providers are expected to use data only to perform contracted services.
  11. Legal and safety disclosures. We may disclose information if required by law or valid legal process. We may also disclose data to protect users, our business, and public safety.
  12. International data transfers. Your information may be processed in regions where we or our providers operate infrastructure. We take reasonable steps to ensure appropriate safeguards for cross-border processing.
  13. Data retention. We keep information as long as needed for fulfillment, accounting, dispute handling, and legal compliance. We may retain minimal records to prevent repeat fraud or abuse.
  14. Security measures. We use safeguards to reduce risk of unauthorized access. No system is perfectly secure, so you should use caution when sharing sensitive data.
  15. Access and correction. You may request access to certain personal information we hold and ask for corrections if it is inaccurate. We may verify identity before processing such requests.
  16. Deletion requests. You may request deletion of personal data where legally permitted and technically feasible. Some records must be kept for accounting, dispute resolution, or compliance reasons.
  17. Children’s privacy. Our services are not directed to children and we do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us to address it.
  18. Third-party links. Our site may link to third-party resources for convenience. We are not responsible for their privacy practices, policies, or security controls.
  19. Policy updates. We may update this Policy to reflect operational, legal, or security changes. Material changes will be reflected by updating the effective date and the posted version.
  20. Contact and complaints. Questions and concerns can be sent to our contact details shown below. We aim to respond within a reasonable timeframe based on request complexity.
Note: This document is provided for general informational purposes and may require adaptation for your business model and jurisdiction. For strict compliance requirements, consult a qualified legal professional.
Contact information (plain text):
Email: audio@neotone-studio.com
Phone: +1 (970) 807-0989
Address: 3214 W Eisenhower Blvd, Loveland, CO 80537